Frequently Asked Questions
Q:What color are your trucks?
A:Our trucks are blue and white.
Q:What time should my trash be out?
A:Trash should be out by 7 am to ensure pickup.
Q:Do you provide trash cans?
A:No, but we do have trash cans available for purchase. Please call 866-427-8389 for more information.
Q:Do you provide recycling bins?
A:We provide recycling bins free of charge for our Carroll County customers. Montgomery County and Frederick County customers should receive recycling bins from the county.
Q:Is there a limit on the amount of trash I can put out at each pickup?
A:Yes, the limit is three 35-45 gallon trash cans per pickup.
Q:Is there a limit on the amount of recycling I can put out at each pickup?
A:Recycling is unlimited for regular household trash.
Q:What forms of payment do you accept?
A:We accept checks, money orders, and credit cards. Credit card payments will have a .50 processing fee added.
Q:When is my payment due?
A:Payment is due by the 20th of the first month of each quarter.
Q:How do I schedule a bulk pickup?
A:Please call us at 866-427-8389 with a list of each item along with its approximate size.
Q:What is the latest time I should expect my trash to be picked up?
A:Your trash should be picked up no later than 2:30.
Q:What should I do if my trash isn't picked up?
A:Please call us at 866-427-8389.
Q:Are you responsible for damage to my trash cans?
A:No. While we do our best to prevent damage to trash cans, we are ultimately not responsible for damaged or missing trash cans.
Q:Will the lids be placed back on my trash cans?
A:Yes.
Q:Where should I put my trash and recycle bins?
A:Curbside or an easily accessbile location, and if possible next to your mailbox.
News & Updates
-
10.06.11ESMO, in partnership with Clean Energy, will be creating an on-site CNG refueling station which will allow us to provide environmentally friendly low particulate, low Co2 emissions fuel to all of our county refuse vehicles. In addition to producing less emissions, CNG trucks will drastically reduce noise pollution. Scheduled to commence service in December of 2011, the new station will fuel the largest CNG powered fleet of trucks on the east coast.